FAQ

Where is my order confirmation?

You will receive an email confirmation to the email address you provided on your order. If you have not  received an email confirmation, please check your spam folder. If you haven't received an email confirmation, then the order has not gone through or you didn't enter your email address correctly. Please contact support@secretsuccesbrand.com

Can I return my item for a refund?

Unfortunately, returns, refunds and/or cancellations are currently not allowed for online purchases. We do offer an exchange policy. For more information on our exchange policy please click here.

Was I charged more than once?

What you are seeing in your bank account is authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank pending authorization on your account will clear within 3-7 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the "place Order" button once to avoid multiple authorizations.

Why wont my discount and/or credit code work?

Please be sure your code is entered correctly and applied before submitting your order.

Promotional codes do expire; please look at the terms and condition of the discount code to make sure the offer is still valid. If you have received a unique code from us, please keep in mind it can only be used once and cnnot be combined with another promotion or be applied to shipping costs.

Unique credit codes do not expire.

All promotions and/or codes cannot be applied after the transaction is complete.

An item I want is sold out? Do you restock Your inventory?

We don't reprint items once they have sold out. Limited releases will not be restocked once sold out.

How can I become a dealer inside the United States?

Please send email to secretsuccessfashionbrand@gmail.com

Can I cancel orders?

Cancellations are not currently allowed for online purchases. Please only click the "Place Order" button once to avoid multiple purchases.

How can I change something on my order?

Assuming the desired change is applicable, please contact support@secretsuccessbrand.com immediately.Once our warehouse has processed your order, we will be unable to make changes.

When will my order ship?

Please allow 24 - 48 hours from the time your order is placed for processing and verification.

Do you have a catalog?

Catalogs are currently distributed to only retailers that have active accounts. Catalogs are not distributed to consumers.

Can I contact you directly with any questions?

Yes email or phone.

secretsuccessfashionbrand@gmail.com or (845)563-0338

Keep in mind that our online customer service hours are on business days from  10am - 6pm EST.